GUYANA HOME HUB

Guyana Home Hub (a subsidiary of Caribbean Home Hub, "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use our Services.

1. INFORMATION WE COLLECT

1.1 Information You Provide Directly

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number when you register or contact us
• Property Inquiries: Information in property inquiry forms and messages to agents or landlords
• Agent/Landlord Information: For property professionals - business details, property listings, descriptions, photos, and contact information
• Search Preferences: Property search criteria, location preferences, price ranges, and saved searches
• Communication Data: Messages sent through our platform, WhatsApp communications, email correspondence
• Account Information: Login credentials and profile preferences if you create an account

1.2 Third-Party Authentication (Google and Facebook Sign-In)

When you choose to sign in using Google or Facebook, we collect the following information from your account:

Information Collected:

• Your name (as displayed on your Google/Facebook profile)
• Your email address from your Google or Facebook account
• Your profile picture (if available)

How We Use This Information:

• To create and manage your Guyana Home Hub account
• To authenticate your identity when you sign in
• To communicate with you about your account and saved properties
• To provide customer support

What We Do NOT Do With Google and Facebook User Data:

• We do not access your Google or Facebook contacts, posts, or other personal data
• We do not post anything to your Google or Facebook account
• We do not sell your Google or Facebook user data to third parties
• We do not use your Google or Facebook data for targeted advertising
• We do not share your Google or Facebook authentication data with data brokers or information resellers

Data Storage and Protection:

• Your authentication data is stored securely using industry-standard encryption
• We use Supabase, a secure database platform, to store your account information
• Access to your data is restricted to authorized personnel only

Data Retention and Deletion:

• We retain your account information for as long as your account is active
• You may request deletion of your account and associated data at any time by contacting us at info@guyanahomehub.com
• Upon account deletion, your Google or Facebook authentication data will be permanently removed from our systems within 30 days

You can control information sharing through your privacy settings on Google and Facebook.

1.3 Information Collected Automatically

When you visit our website, we automatically collect:

• Device and Browser Information: Device type, browser type, operating system, IP address
• Usage Data: Pages viewed, property listings visited, search terms, time spent on pages
• Location Data: Approximate location based on IP address to show relevant properties
• Cookies and Tracking: Information stored through cookies and similar technologies (see our Cookie Policy)

1.4 Information from Third Parties

We may receive information from:

• Real estate professionals and property management companies
• Social media platforms when you interact with us
• Analytics and advertising partners
• Public records and property databases

2. HOW WE USE YOUR INFORMATION

2.1 To Provide and Improve Our Services

• Display property listings and facilitate property searches
• Connect property seekers with agents, landlords, and sellers
• Send property alerts and recommendations based on your preferences
• Enable communication between users through our platform
• Provide customer support and respond to inquiries
• Improve our website functionality and user experience
• Develop new features and services for the Guyana real estate market

2.2 For Communication

• Send service-related notifications and updates
• Facilitate property inquiries and agent communications
• Provide WhatsApp support and property information
• Send property market updates and news (with your consent)
• Respond to your questions and support requests

WhatsApp Communications: When you contact us through WhatsApp, your messages are processed according to WhatsApp's privacy policy and our data practices. We use WhatsApp to provide customer support, share property information, and facilitate communication with real estate professionals. You can opt out of WhatsApp communications at any time.

2.3 For Marketing and Analytics

• Analyze website usage and property search trends
• Send promotional content about properties and services (you can opt out)
• Display relevant property advertisements
• Conduct market research for the Guyana real estate market
• Measure the effectiveness of our services and marketing

2.4 For Security and Legal Compliance

• Verify user identities and prevent fraud
• Enforce our Terms of Service and platform policies
• Comply with legal obligations under Guyana and applicable international laws
• Protect the safety and security of our users and platform

3. HOW WE SHARE YOUR INFORMATION

3.1 With Real Estate Professionals

When you express interest in a property or contact an agent, landlord, or seller through our platform, we share your contact information and inquiry details to facilitate communication and property transactions.

3.2 With Service Providers

We share information with trusted service providers who help us operate our platform:

• Cloud hosting and data storage providers
• Email and communication services
• WhatsApp/Meta for WhatsApp Business communications
• Analytics providers (Google Analytics, etc.)
• Customer support and help desk tools

These providers are contractually required to protect your information and use it only for specified purposes.

3.3 With Social Media Platforms

When you use social media features or log in with social accounts, information may be shared with those platforms according to their privacy policies.

3.4 For Legal and Safety Reasons

We may disclose information when required by law or to:

• Comply with legal obligations and government requests
• Protect the rights and safety of our users and the public
• Enforce our terms and policies
• Detect and prevent fraud or security issues

3.5 Business Transfers

If our business is acquired or merged, your information may be transferred as part of that transaction. We will notify you of any change in ownership.

3.6 Aggregated Data

We may share aggregated or anonymized data about property market trends and user behavior that cannot identify individual users.

4. INTERNATIONAL DATA TRANSFERS

While we serve the Guyana market, our technology infrastructure may involve data processing in the United States and other countries where our service providers operate. By using our services, you consent to the transfer of your information to these countries.

We implement appropriate safeguards to protect your data in accordance with applicable data protection laws.

5. DATA RETENTION

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Information: Retained while your account is active plus a reasonable period for legal compliance
• Property Listings: Retained as long as active, plus archival periods for market records
• Communication Records: Retained for customer service and legal purposes
• Usage Data: Typically retained for 12-24 months

When information is no longer needed, we securely delete or anonymize it.

6. YOUR RIGHTS AND CHOICES

6.1 Access and Correction

You can access and update your account information through our platform or by contacting us. You can also request a copy of the personal information we hold about you.

6.2 Deletion

You can request deletion of your personal information by contacting us at info@guyanahomehub.com. We may retain certain information as required by law or for legitimate business purposes.

6.3 Marketing Opt-Out

You can opt out of marketing communications by:

• Clicking unsubscribe links in emails
• Updating your communication preferences
• Messaging us on WhatsApp to opt out
• Contacting us directly

6.4 Cookie Control

You can control cookies through your browser settings. See our Cookie Policy for detailed information about cookies and your choices.

6.5 Rights for EU/EEA Users

If you are located in the EU or EEA, you have additional rights under GDPR:

• Right to object to processing of your personal data
• Right to restrict processing
• Right to data portability
• Right to lodge a complaint with a supervisory authority

7. DATA SECURITY

We implement security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication systems
• Regular security assessments
• Staff training on data protection

However, no internet transmission is completely secure. We encourage you to protect your account credentials and contact us immediately if you suspect unauthorized access.

8. CHILDREN'S PRIVACY

Our services are not intended for children under 18. We do not knowingly collect information from children. If we become aware that we have collected information from a child, we will delete it promptly.

9. THIRD-PARTY LINKS AND SERVICES

Our website may link to third-party websites or services. This Privacy Policy does not apply to those external sites. We encourage you to review their privacy policies.

Key third-party services we integrate with include:

• Google (Analytics, Maps) - https://policies.google.com/privacy
• Facebook/Meta (Social features, WhatsApp) - https://www.facebook.com/privacy/policy
• WhatsApp (Customer communications) - https://www.whatsapp.com/legal/privacy-policy

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by:

• Updating the Last Updated date
• Posting a notice on our website
• Sending email notifications for significant changes

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

By using Guyana Home Hub, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.